Terms of service
Nico Health Terms and conditions
\# These terms
These are the terms and conditions on which we supply products to you, whether these are physical goods, services or digital content (“products”). These products include:
* physical continuous glucose monitoring devices;
* our digital membership programme, associated content and services.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This key information is set out in these terms and on the sales page on our website or our app for the products you are purchasing. The key information we give you by law forms part of this contract as though it is set out in full here.
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Why you should read these terms
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please email us at [support@nico.live](mailto:support@nico.live) to discuss.
When buying any products from us, you also agree to be legally bound by our Privacy Policy, available here: [https://nico.live/policies/privacy-policy](https://nico.live/policies/privacy-policy) and any documents referred to in it.
Are you a business customer or a consumer? You are a consumer if you are an individual and you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
If you are a business customer, these terms do not apply to you. Please email us at [support@nico.live](mailto:support@nico.live) to discuss your business purchase of our products.
\# Information about us and how to contact us
We are Nico Health Ltd. We are registered in England and Wales with company number 16775493 and have our registered office at Newquay in the United Kingdom. To contact us, please email us at [support@nico.live](mailto:support@nico.live)
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
\# Our contract with you
Below, we set out how a legally binding contract between you and us is made.
You place an order for products by adding the chosen product(s) to a shopping cart. Once you are ready to purchase, you will enter your name, email address and payment details. To purchase the product, you must click the “Subscribe Now” button. When you click the “Subscribe Now” button, you understand and agree that you will be charged for the product(s) via the payment details you have provided.
Our acceptance of your order will take place when we email you to accept it (“Confirmation Email”), at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product, or we will immediately refund you if your payment has been processed. This might be because:
* of unexpected limits on our resources which we could not reasonably plan for;
* we have identified an error in the price or description of the product;
* we are unable to meet a delivery deadline we have specified;
* the product is unavailable;
* we cannot authorise your payment;
* you are not allowed to buy the product from us;
* we are not allowed to sell the product to you; or
* for any other reason, including at our discretion, we cannot sell the product to you.
\# Our products
The images of the products on our website or our app are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. The packaging of the products may vary from that shown in images on our website or on our app.
If you have received products as a gift and you need to make any changes to the product purchase, please contact us using the contact details at the top of this page. Please note that gift purchases cannot be refunded or exchanged for their monetary value.
\# Price and payment
The price of the products will be the price indicated on the order pages when you place your order on our website or our app. We use our best efforts to ensure that the price of the products advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect.
We accept payment via the payment methods indicated on the order pages when you place your order on our website or our app. When purchasing subscription services, you must pay for the products:
* on the annual billing date as advised to you in the email acceptance of your order, if it is a purchase of a subscription to our digital membership community paid for on an annual basis; or
* on the monthly billing date as advised to you in the email acceptance of your order, if it is a purchase of a subscription to our digital membership community paid for on a monthly basis.
If you are purchasing a subscription to our digital membership programme on an annual basis, you understand and agree that the membership commitment is for 12 months, paid in full at the time of purchase. At the end of the 12-month period, your access to the digital membership programme will automatically renew, and you will be charged the annual fee until such time as you or we cancel the contract between us.
By purchasing a subscription to our digital membership programme, you acknowledge and agree to being charged an ongoing recurring monthly or annual fee depending on the payment option you choose, which will be automatically deducted from your chosen credit card, debit card or bank account. This ongoing monthly or annual fee will continue to be deducted, without further consent from you or notice from us, until such time as you or we cancel the contract between us.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these terms or our Privacy Policy, available here: [https://nico.live/policies/privacy-policy](https://nico.live/policies/privacy-policy) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
\# Our rights to make changes
We may change the product:
* to reflect changes in relevant laws and regulatory requirements;
* to implement minor technical adjustments and improvements, for example to address a security threat; or
* to implement adjustments or improvements to provide an enhanced product, service or experience.
We may update or require you to update digital content, provided that the digital content will always match the description of it that we provided to you before you bought it.
\# Intellectual property rights
We are the owners or licensees of all intellectual property rights in our website, our app, our products and content you purchase, including any databases that hold relevant information about our website, our app, our products and content (but excluding physical devices, which are covered below). These rights are protected by copyright or trade mark registration and you may only use our website, our app, our products and content, or any part of them, in accordance with these terms.
Upon payment of the price for any of our products we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the products for your own personal, non-commercial use. You must not redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer any products, or part of the products, that you purchase through our website, our app or from us unless agreed with us in writing. To do so would be breaching our intellectual property rights, and we reserve our rights to take legal action if this occurs.
The physical device we supply is manufactured by a third party. All intellectual property rights in the device, its design, technology, branding, packaging, documentation and any related materials remain the sole property of the device manufacturer (or its licensors). Nothing in these terms transfers ownership of those rights to you.
Your use of the device is subject to the manufacturer’s instructions, and you must not copy, modify, reverse engineer, decompile, disassemble, create derivative works from, or otherwise use the device or its materials in any way that infringes the manufacturer’s intellectual property rights.
\# Providing the products
The costs of delivery will be as displayed to you on our website or our app. During the order process we will let you know when we will provide the products to you.
If the products are physical goods, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract in accordance with these terms.
A product which is physical goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
If the products are ongoing services or a subscription to receive services or digital content, we will supply the services or digital content to you until either:
* the services are completed;
* the subscription expires (if applicable);
* you end the contract as described below; or
* we end the contract by written notice to you as also described below.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website or on our app. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may have to suspend the supply of a product to:
* deal with technical problems or make minor technical changes;
* update the product to reflect changes in relevant laws and regulatory requirements; or
* to make changes to the product as requested by you or notified by us to you.
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 14 days, we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.
\# AI processing and AI-generated content
We may use AI tools to help provide personalised health and wellness coaching to you as part of our products and services (“AI Content”). Where we do so, AI will analyse the information you provide to us and may then make recommendations or suggestions on ways you can best utilise health and wellness tools and habits to reach your goals or common relevant benchmarks (“AI Processing”). We do not use AI to make significant legal or other decisions about you, and all AI Processing is done with human involvement
Our AI Content is general information only. While we monitor the use of these AI systems within our products and take reasonable steps to ensure accuracy and fairness, AI technology may occasionally produce incomplete, inaccurate or inappropriate outputs. AI Content is provided for informational and general wellness purposes only. It does not constitute medical, clinical, diagnostic, therapeutic, legal, financial or professional advice of any kind. You must not rely on AI Content as a substitute for professional advice, assessment or treatment.
You are responsible for evaluating and interpreting any AI Content made available to you, and for deciding how you act on it. If you have any health-related concerns, symptoms or questions, you must seek advice from a qualified healthcare professional and not rely on AI Content as a substitute for such advice. You must not use the products or AI Content for medical decision-making or any purpose that requires professional oversight.
In relation to our use of personal information in AI Processing, we will only use and process your personal information as set out in our Privacy Policy, a copy of which is available here: [https://nico.live/policies/privacy-policy](https://nico.live/policies/privacy-policy)
\# Your rights to end the contract
While you can always end your contract with us, your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided, and you may also be entitled to compensation. The reasons are:
1) we have told you about an upcoming change to the product or these terms which you do not agree to;
2) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
3) there is a risk that supply of the product may be significantly delayed because of events outside our control;
4) we have suspended supply of the product for technical reasons, or notify you we are going to suspend supply for technical reasons, in each case for a period of more than 14 days; or
5) you have a legal right to end the contract because of something we have done.
Where you have agreed to pay an annual fee for subscription to our digital membership programme, you can cancel your contract at any time using the methods set out below in “How to end your contract with us”. Please note that cancelling your annual subscription to the digital membership programme before your 12-month commitment is complete will not entitle you to a refund of any unused period of your annual commitment. You must let us know of your intention to cancel the contract at least seven (7) days before the next billing date for which you are scheduled to pay the annual fee for subscription to our digital membership programme. If you do not provide us with at least 7 days’ notice of your intention to cancel your contract, you will be charged the next scheduled annual fee in accordance with this contract.
Where you have agreed to pay a monthly fee for subscription to our digital membership programme, you can cancel your contract at any time using the methods set out below in “How to end your contract with us”. You must let us know of your intention to cancel the contract at least 7 days before the next billing date for which you are scheduled to pay the monthly fee for subscription to our digital membership programme. If you do not provide us with at least 7 days’ notice of your intention to cancel your contract, you will be charged the next scheduled monthly fee in accordance with this contract.
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
Your right as a consumer to change your mind does not apply in respect of:
* digital products after you have started to download or stream these;
* services, once these have been completed, even if the cancellation period is still running;
* products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
* sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
* any products which become mixed inseparably with other items after their delivery.
How long you have to change your mind depends on what you have ordered and how it is delivered.
Have you bought services? If so, you have 14 days after the day we send you the Confirmation Email. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
Have you bought digital content for download or streaming? If so, you have 14 days after the day we send you the Confirmation Email, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
Have you bought physical goods? If so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
* Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
* Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation.
* A contract for physical goods or digital content is completed when the product is delivered, downloaded or streamed and paid for.
* A contract for services is completed when we have finished providing the services and you have paid for them.
If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, please contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for products not provided. Please note that we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
\# How to end the contract with us (including if you are a consumer who has changed their mind)
To end the contract with us, please let us know by email. You are welcome to copy the form below into an email and send it to us at [support@nico.live](mailto:support@nico.live) or simply write to us at that email address, including details of what you bought, when you ordered or received it, your name and address.
You may use the model cancellation form below, but you are not required to:
*Cancellation form*
*To Nico Health Ltd*
[*support@nico.live*](mailto:support@nico.live)
*I hereby give notice that I cancel my contract of sale of the following digital products / the supply of the following service \[customer to insert description of purchase\], ordered on \[customer to insert purchase date\].*
*Name of customer: \[customer to insert name\]*
*Address of customer: \[customer to insert address\]*
*Date: \[customer to insert date\]*
If you end the contract for any reason after physical goods have been dispatched to you or you have received them, you must return them to us. You must post them back to us at the address advised to you in the Confirmation Email. If you are a consumer exercising your right to change your mind you must send off the physical good(s) within 14 days of telling us that you wish to end the contract.
We will pay the costs of return:
* if the products are faulty or misdescribed;
* if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
* if you are a consumer exercising your right to change your mind.
In all other circumstances you must pay the costs of return.
If you are exercising your right to change your mind:
* We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the physical good(s), if this has been caused by your handling it in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the physical good(s) and later discover you have handled it in an unacceptable way, you must pay us an appropriate amount.
* The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
If you are entitled to a refund under these terms we will refund you the price you paid for the products by the method you used for payment. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the physical good(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the physical good(s) back to us.
\# Our rights to end the contract
We may end the contract for a product at any time by writing to you if:
* you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due;
* you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
* you do not, within a reasonable time, allow us to deliver physical good(s) to you.
We may write to you to let you know that we are going to stop providing the product. Where possible, we will let you know at least seven (7) days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
Supply of continuous glucose monitoring device
We may offer you the option to purchase a physical glucose monitoring device (“device”). The device is manufactured by a third-party supplier; we do not design or manufacture it ourselves. The device is supplied strictly for general wellness and lifestyle purposes.
If you choose to purchase a device, it is important to note that it is not a medical device for the purposes of the UK Medical Devices Regulations 2002, the EU Medical Devices Regulation (EU) 2017/745, or any similar legislation. The device must not be used to diagnose, treat, cure or prevent any disease or medical condition, and must not be relied on as a substitute for medical advice, diagnosis or treatment. Any data, insights or outputs generated using the device are informational only. You must consult a qualified healthcare professional regarding any health questions or concerns.
You must read and follow all instructions, safety guidance and documentation supplied with the device. You are responsible for ensuring the device is suitable for your own needs and for using it safely, correctly and in line with the manufacturer’s requirements. If you experience any symptoms, health changes or medical concerns, you must seek advice from a qualified healthcare professional and not rely on the device or outputs generated using it.
As noted above, we do not design or manufacture the device ourselves. The device includes information provided by the manufacturer. We do not control or verify this information and do not guarantee its accuracy or completeness beyond what Consumer Law and Regulations require. We supply the device to you in the same condition and specification that we receive it from the manufacturer. We are not responsible for manufacturer defects except where required by law.
\# Your rights in respect of defective products
We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights. Please contact us using the contact details at the top of this page if you believe you have a defective product and you would like to exercise your rights as explained below.
Summary of some of your key rights:
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website [www.adviceguide.org.uk](http://www.adviceguide.org.uk) or [https://www.cas.org.uk/](https://www.cas.org.uk/)
If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
* If your digital content is faulty, you’re entitled to a repair or a replacement.
* If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
* If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
If your product is services, the Consumer Rights Act 2015 says:
* You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
* If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
* If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
If your product is physical goods, the Consumer Rights Act 2015 says physical goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your physical good(s), you are entitled to the following:
* up to 30 days: if the physical good you purchased is faulty, then you can get a refund;
* up to six months: if the physical good you purchased can’t be repaired or replaced, then you are entitled to a full refund, in most cases;
* up to six years: if the physical good you purchased does not last a reasonable length of time, you may be entitled to some money back*.*
This information summarises some of your key rights. It is not intended to replace these terms or any part of them, which you should read carefully.
If you wish to exercise your legal rights to reject defective physical goods you must either post them back to us or, if they are not suitable for posting, allow us to collect them from you. We will pay the costs of postage or collection.
\# Your responsibilities in relation to the products
You have certain responsibilities in relation to the products you purchase from us. You agree that you are purchasing our products for your private, non-commercial use only. You further agree that you will not redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer any products, or part of the products, that you purchase through our website, our app or from us unless agreed with us in writing.
You are responsible for ensuring that any software or hardware you use to download and/or access the products functions correctly with our website, our app or any alternative platform on which we make the products available. You acknowledge and agree that the provision of any software or hardware is your responsibility and is at your own cost.
You acknowledge and agree that other programme members may share personal and sensitive information, and you may have access to this personal and sensitive information in your time as a member of the programme. Without reservation, you agree to keep all matters shared in written, verbal, audio or visual format confidential and you agree to take all reasonable actions to ensure that the confidentiality of such information is protected and maintained.
We strongly recommend you do not share any information which you may feel uncomfortable having available for other members to read, view or otherwise consume on the digital membership programme platform. You acknowledge and agree that any information you share in the programme is done so entirely at your own risk. We take no responsibility or liability for the release of any information by any members of the programme.
In order to maintain the integrity of the content, we are unable to remove any content once it has been shared on the digital membership programme platform, except where we deem it in the best interests of the community, or otherwise at our absolute discretion.
Any content you upload to our website, app, digital membership programme platform or our digital products will be considered non-confidential and non-proprietary. You grant to us a licence to use, store and copy that content and to distribute and make it available to third parties. You acknowledge and agree that this licence will continue in perpetuity, and will continue in situations where your purchase of the products has ended or been terminated, and you are no longer a member of the digital membership programme platform. We reserve the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.
You will keep any login details confidential. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
Whilst we have utilised in creating the products, and we will always in our dealings with you utilise, our best professional endeavours and skills, we do not guarantee any specific outcome from your use of the products as any such outcome will vary based on the level of effort, engagement and implementation on your part. You agree that we are not and will not be liable or responsible for any of your actions, inactions, direct or indirect results in connection with the products.
You acknowledge and accept that you are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising in connection with the products we provide. As such, you agree that we are not and will not be liable or responsible for any of your actions, inaction, direct or indirect results arising from or in connection with the products.
\# Our responsibility for loss or damage suffered by you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes:
* liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
* for fraud or fraudulent misrepresentation; or
* for breach of your legal rights in relation to the products.
We are not liable for business losses. We only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we are not liable or responsible for any business losses you may experience as a result of your purchase of the products.
While we do not exclude or limit in any way our liability to you where it would be unlawful to do so, in relation to the device we are not liable for:
* indirect, special or consequential loss arising from your use of the device;
* loss caused by your misuse of the device or failure to follow instructions;
* any reliance you place on the device for medical or diagnostic purposes;
* incompatibility of the device with other equipment unless expressly stated.
The device is supplied for non-medical use only. You acknowledge that using it for any medical purpose is done at your own risk.
The device may come with a manufacturer warranty. If so, the warranty terms will be included in the packaging or made available by the manufacturer. Where the manufacturer handles warranty claims directly, you must follow the manufacturer’s process. Nothing in this section affects your statutory consumer rights.
\# How we may use your personal information
We will only use your personal information as set out in our Privacy Policy, a copy of which is available here: [https://nico.live/policies/privacy-policy](https://nico.live/policies/privacy-policy)
\# Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
These terms are governed by the laws in England and Wales, and you can bring legal proceedings in respect of the products in the English and Welsh courts.